Return and exchange policy in addition to the method of canceling orders from the Mothercare in Egypt

Today, in our article, we will discuss a group of points of interest to online shoppers about the after-sales services provided by Mothercare in Egypt for 2024, which is usually what concerns shoppers the most. In this article, you will find the following main points about after-sales services on Mothercare website:
Mothercare return and exchange terms and policy in Egypt
How to refund money for products returned from the Mothercare website in Egypt
How to cancel online purchase orders from the Mothercare website in Egypt

What is the return and exchange policy from Mothercare in Egypt?

Fortunately, we can tell you that Mothercare accepts all returns or exchanges for most of the site's products, according to some conditions that must be followed in order for the procedures to take place as required. Today, we will present to you the following set of points that must be taken into account to ensure a successful exchange or return process:

• Mothercare in Egypt gives 14 days to return or exchange products.
• Mothercare Egypt requires that the products be returned in the same original condition with the original packaging as well.
• Mothercare Egypt requires that the purchase invoice be attached to the reference product.
• All free products and gifts from Mothercare Egypt that came with the product must be returned.
• Mothercare website in Egypt prohibits returning used products or containing any damage or damage resulting from misuse.
• Mothercare in Egypt refuses to return some products, in order to follow health and safety guidelines such as: underwear, women's underwear, perfumes, health and beauty products and any products manufactured on your request.
• In the event of receiving a wrong or damaged product, the Mothercare website in Egypt will offer a replacement product, or refund you the full amount in addition to the shipping fees via the payment method you used.
• Mothercare in Egypt offers the possibility of refunding returned products for cash within 5 days from the date of receiving the order.
• When deciding to replace products, the Mothercare website Egypt requires going to the nearest Mothercare store in Egypt to choose the appropriate piece, taking into account its availability in the store.
• The refund process takes about 14 days, and if the period exceeds this limit, you must contact the bank immediately.

How do I get a refund for purchases from Mothercare in Egypt?

Mothercare Egypt adopts the mechanism of refunding the money due from returned products or canceled orders in an easy and clear manner depending on the country in which the purchase was made according to the following table:

• Redeeming the value of purchases from the Mothercare website in Saudi Arabia is via credit cards, debit cards, payment cards or cash back when paying upon receipt.
• Refunding the value of purchases from the Mothercare website in Kuwait is via credit cards or Alshaya cards
• Redeeming the value of purchases from the Mothercare website in the UAE is via credit cards, debit cards or cash back when paying upon receipt.
• Redeeming the value of purchases from the Mothercare website in Qatar is via credit cards, debit cards or cash back upon payment upon receipt.
• Redeeming the value of purchases from the Mothercare website in Kuwait is via credit cards, debit cards or cash back upon payment upon receipt.

How do I cancel orders from Mothercare in Egypt for 2024?

The Mothercare website in Egypt has provided a unique service to cancel the order for all online shoppers, by taking the following simple steps:

• Contact the mothercare customer service number in Egypt, you can visit this article to get a customer service number by clicking here.
• The mothercare website in Egypt requires that they be contacted within only one hour from the time the request is created.
• Mothercare in Egypt will return the amount to your payment card as soon as possible.

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